Refund & Cancellation Policy

1. Your 30-day placement

A BuyMeTokens purchase provides a digital sponsor placement for 30 days from successful payment. It is a one-time purchase, with no subscription or automatic renewal. No physical goods are shipped.

2. Seven-day refund window

You may request a full refund within seven calendar days of successful payment, including if your placement has already appeared. Contact us within that window with your order reference. We will remove the placement when the refund is approved and return the payment to its original payment method.

3. Duplicate charges and delivery problems

If you are charged twice for the same purchase, we will refund the duplicate charge. If a verified paid placement is not delivered, contact us so we can investigate. If we cannot provide the purchased placement, you are entitled to a full refund.

If we end your placement early for a reason not caused by your breach of the Terms, or an interruption prevents us from delivering the remaining placement period, we will offer a proportionate refund for the undelivered days or an equivalent extension if you prefer. These remedies are available outside the seven-day change-of-mind window.

4. Cancellation after seven days

You can request early removal of your logo or link at any time. After the seven-day refund window, voluntary early removal or a change of mind does not ordinarily qualify for a refund for a placement that is being delivered as agreed.

Purchases do not include guaranteed traffic, clicks, conversions, or sales. Disappointing advertising results alone do not qualify for a refund after the seven-day window. This does not affect remedies for non-delivery, duplicate charges, misleading descriptions, or rights required by applicable law.

5. How to request help

Contact Hritik through our Contact page or @Hritikpawar9 on X. Include your brand name, spot number, purchase date, order reference, and the reason for your request. Share order details privately; do not post card details or other sensitive information.

If private messaging is unavailable on X, mention the account to request a private way to follow up. We may need limited purchase information to confirm that you are the buyer.

6. Refund processing

We aim to review refund requests within five business days. Approved refunds are submitted through the original payment provider to the original payment method. Refunds follow the payment provider's processing procedures.

Your bank or payment provider controls when the funds appear in your account; processing and currency-conversion timing can vary. We do not charge a separate BuyMeTokens refund administration fee. We will let you know if further information is needed or if your request is declined, with the reason.

7. Your statutory rights

Nothing in this policy removes a refund, cancellation, or other consumer right that applies under law. The seven-day request window does not limit mandatory rights or remedies for an incorrectly fulfilled purchase.

See the Terms of Service for placement conditions and the Privacy Policy for information about handling support requests.